Contact center assessments in days, not months.

Same framework — 6 pillars, 30+ domains, ~617 weighted questions — but instead of a 10-16 week engagement with a team of consultants, the platform runs the assessment and Claude does the analysis. You get the rigor in a fraction of the time and cost. When you want hands-on SMEs, you can add them by the hour, by the meeting, or have us run the entire thing as a Concierge engagement.

By the drink. The Starter Bundle ($1,499) includes 1 Industry, 2 Business Units, and 5 Domains per BU. Need more Domains? +$50 each. Need another Business Unit? +$500 (with 5 Domains included). Need cross-industry benchmarking? +$300. Most assessments come in between $1,499 and $4,000.

You get a smaller-scope assessment (1 BU, 3 Domains) free. In exchange, the recommendations (not your raw interview data) are shared with vetted delivery partners who specialize in the solutions you need. They compete for your business — you get a better rate and a better fit than you'd find on your own. Your company name is shared with partners; your data stays private and is only used anonymized for industry benchmarks.

Yes. On Starter Bundle, Custom, and Concierge plans, interview transcripts, recordings, and raw data are never shared, never sold, and never used as leads. AES-256 at rest, TLS 1.3 in transit, and access locked to your account. One-click delete whenever you want. Enterprise customers can also choose BYO-Storage — your transcripts stay in your own AWS/Azure/GCS bucket, our engine just reads them.

Any contact center, call center, or back-office operation — customer service, sales, collections, tech support, claims intake, loan processing, member services, you name it. Healthcare, financial services, insurance, retail, telecom, utilities, travel, technology, government, BPO, SaaS, fintech. You pick your industry at intake and we benchmark against the right peer set.

A computer, a few hours of your time for intake, and access to a handful of people in your org — typically leadership, QA, WFM, IT, and a few frontline agents. We'll tell you exactly who to interview and give you the questions. You record the calls on Zoom (or whatever you use), upload the transcripts, and the platform takes it from there. Or pick the Concierge tier and we'll do the interviews for you.

Yes. Reviewed (+$900) gets you a 90-min meeting with 3 SMEs after AI delivers. Hourly ($350/hr) is ad-hoc SME time. Concierge (+$3,000) means we conduct the interviews on your behalf — you just show up.

Absolutely. Use the request form at the bottom of this page (or in your portal). We review every request and add domains where there's real demand.

Credit card through Stripe, or contact us for a PO/invoice arrangement. Enterprise billing is handled personally — reach out and we'll take care of it.