Contact center assessments in days, not months.
The same framework Accenture, Deloitte, and E&Y deliver in 10–16 weeks — self-serve, AI-powered, and rigorous. 6 pillars. 30+ domains. ~617 weighted questions. One platform.
No credit card required for Freemium · Encrypted at rest · Your raw data is never sold
Acme Contact Center
Healthcare — claims intake · Customer service + back office
Your actual output — heatmap, pillar drill-down, domain detail
- Typical timeline
- 10-16 wks→ days
- Weighted questions
- 0+
- Pillars / Domains
- 6 / 30+
- Encryption at rest
- AES-256
Built from enterprise engagements across
Enterprise rigor. Self-serve pricing. Your data stays yours.
A consulting engagement, as a guided workflow.
You run the interviews — or we run them for you. We run the analysis. What used to take 10–16 weeks happens in days.
6 pillars. 30+ domains. ~617 weighted questions.
The same taxonomy Accenture and Deloitte use — unlocked, self-serve, and priced for every contact center.
AES-256 at rest. TLS 1.3 in transit. Your data, yours.
Isolated per-tenant storage. No training on your data. One-click deletion. BYO-storage available for enterprise.
Six pillars. Thirty-plus domains. ~617 weighted questions.
Every question maps to a pillar, a domain, a topic, a weighted score, and an audience — management, IT, agent, or analyst. The same taxonomy the big consulting firms use, unlocked for self-serve.
- 6 pillars
- 30+ domains
- ~617 weighted questions
- Audience-tagged
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Try any of them. Right now. No demo call required.
Every product opens to a live, clickable dashboard you can share with your team. We just ask for your email if you want us to follow up — the demo opens either way.
- 01Launch a formal refresher training programOperations · Training+1.4 TrainingHIGH
- 02Close the QA ↔ Training feedback loopOperations · QA+0.8 QAHIGH
- 03Real-time agent coaching guidanceEnabling · Coaching+0.6 CSATMED
The CX Assessment
The big-four contact-center assessment, productized. Six pillars, 617 weighted questions, AI scoring against decades of consulting frameworks — the full deliverable in days, not 16 weeks.
Call Recording Analyzer · Basic
Drop in call recordings; get back per-agent scoring, themes, and a ranked QA leaderboard. The fastest way to know what's actually happening on your floor.
Read more · open live demoCall Recording Analysis Dashboard
A full executive dashboard over your call data: 3D universe of categories, drill-down filters, scorecards, and an AI ask-box. The advanced version of the analyzer.
Read more · open live demoPay by the drink.
Starter Bundle covers most contact centers. Add Domains and Business Units a la carte. Or start free.
Freemium
For teams ready to learn — and willing to talk to vetted delivery partners.
Starter Bundle
1 Industry, 2 Business Units, 5 Domains per BU. The standard contact-center assessment.
Custom
More Business Units. More Domains. Cross-industry benchmarking. Same rigorous engine.
Find out what your contact center is really worth fixing.
Start free. Upgrade only if you want your data to stay private. Add human SMEs only when you need them.